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two (2) Years Health Guarantee
Marieta home Dairy’s Health Guarantee (the “Guarantee”) is designed to give you absolutepeace of mind and confidence in your decision to welcome a new member into your family. We are committed to providing healthy, well-bred puppies and to supporting our customers through the puppy adoption process.
What is covered
1. fatal viruses for five (5) days or 120 hours from its arrival. These are: Distemper, Parvo, and Corona virus.
2. death caused by genetic or congenital reason.
3. life altering congenital and genetic diseases which adversely affect the health of the animal. This includes: generalized demodectic mange, kidney and heart failure, spine, and liver problems.
4. severe luxating patella, severe hip and elbow dysplasia which hampers the dog’s movement and natural gait and requires surgery to correct until four (4) years of age.​
What is not covered
1. Coccidia, giardia, kennel cough, cold, pneumonia and other bacterial diseases are not covered.
2. Diseases which are not life threatening and do not adversely affect the health of the animal are not covered by this guarantee. Such diseases are localized demodectic mange, grade 1-2 heart murmur, grade 1-2 luxating patellas, cherry eye, bladder stones, inverted eyelids, inverted tails, testicle problems (pre-departure vet check will insure both testicles have descended).
3. The guarantee does not cover what in the Bulldog and the Neapolitan Mastiff breeds is considered normal: cherry eye, entropion, loose hips, demodectic mange (generalized and localized), and skin allergies.
4. Marieta Home Dairy is not responsible for temperament issues as they can be caused by lack of training, discipline or proper dog socialization.
5. Marieta Home Dairy cannot guarantee that the Purchaser will be able to show or breed the dog regardless of show or breeding potential. We, at Marieta Home Dairy, can and only will give our professional opinion.
6. Marieta Home Dairy cannot be held responsible for veterinarian fees or costs. As a dog owner, you are aware that owning a puppy means visits to the veterinarian and understand that you will be responsible for all payments. Therefore, we strongly recommend that you buy pet insurance for your dog to cover unexpected veterinarian fees.
7. The guarantee will not cover neglect or improper care by the owner! Veterinarian care including vaccines, de-worming and heart-worm treatment plus regular checkups are all part of owning a puppy and small problems should be treated before escalating into bigger ones.
8. You are only responsible for the total transportation cost of the new puppy, however if you purchased the Shipping Protection you will be exempt from paying these costs. Marieta Home Dairy does not require, but may reserve the right to have the dog in question sent back at your expense.
MAKING A GUARANTEE CLAIM
1. Any noticed health issue must be reported immediately to us so we can assist and advise. By not reporting a serious health issue within 24 hours of the 1st veterinary visit, will results in the cancellation of the guarantee.
2. The official report - written up with the clinic’s official headed paper and signed by the veterinarian including the dog’s date of birth, registered name/number, and micro-chip number must be scanned and emailed to us within 24 hours after the examination. The report must be clear and precise stating the symptoms, exact problem, severity and the test(s) that have been done, i.e.: x-ray, ultrasound, blood test, etc. A second (2nd) official licensed veterinarian’s report from another independent clinic may also be required. Clear digital photos and/or video may also be requested to verify a problem. Before any claim is granted Marieta Home Dairy's licensed veterinarian or a specialist will have to view and approve the validity of the claim.
3. In the event of death, a necropsy report is required to ascertain reason.
4. In case of severe elbow or hip dysplasia, the radiograph should be permanently identified in the film emulsion with microchip number, registered name and/or number, date of birth, name of the veterinarian or hospital making the film and the date of the radiograph taken.
5. You may choose another puppy of equivalent value from our website within six months of the tragic event;- www.marietahomedairy.co.za
6. The guarantee claim will not be approved if the reported illness cannot be traced back to genetic or congenital reasons. Furthermore If the cause of illness is unknown and cannot be clearly determined by the licensed veterinarian no claim will be accepted.
MONEY-BACK GUARANTEE
This point applies to you only if you were to additionally purchase our Money-back Guarantee. Marieta home dairy Money-back Guarantee is optional and will only protect your purchase if you choose to include and pay for it before your puppy’s arrival. The Money-back Guarantee is in addition to, and does not replace, the Lifetime Health Guarantee concerning the health and genetics of your puppy.
FULL PUPPY LOSS COVERAGE GUARANTEE
This point applies to you only if you were to additionally purchase our Shipping Protection. With this protection you would not be liable to pay any shipping costs for the puppy that you would receive if you were to exercise the Puppy Loss Coverage Guarantee. This Protection only covers the new shipping costs up to the price of the original shipping including related expenses such as agent fees, pet passport, health certificate, microchip, and crate. The Shipping Protection cannot be used for a new purchase, only for the puppy covered under the Puppy Loss Coverage Guarantee.
Purchaser understands and accepts, there is no cash or credit card refund. This Guarantee is non-transferrable and applies only to the original purchaser of the puppy. Marieta Home Dairy retains the right to modify these terms and conditions at any time without prior notice. This Guarantee does not affect your statutory rights.
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